Shipping Policy

Shipping Policy

Thank you for choosing Moda London! Please take note of our shipping policy, along with an important announcement.

  1. Processing Time:

    • All orders undergo a processing time of 1-3 business days before being shipped.
  2. Mapping for Some Products:

    • Certain products may undergo mapping, a process that takes up to 5 business days, mainly for high-demand SKUs that may run out of stock quickly at our main warehouse.
  3. Shipping Duration:

    • Shipping times vary between 6 to 12 business days, depending on the carrier.
    • You will receive a tracking number once your order is processed.
    • For inquiries or concerns, contact us at info@modalondonservice.com. 

  4. Lost or Undelivered Orders:

    • We are not liable for lost or undelivered orders by your local carrier.
    • If notified of "unable to deliver," we will inform you and offer support.
    • It is the customer's responsibility to liaise with your local carrier for resolution.
  5. Incomplete or Incorrect Addresses:

    • We do not take responsibility for undelivered orders due to incomplete or wrong addresses.
    • Customers must provide accurate shipping details, and address changes must be communicated within 24 hours of order placement.

Important Announcement: Chinese New Year Holiday

NOTICE: From January 25th to February 19th, 2024, our Office and Warehouse will be closed for the Chinese New Year Holiday. Expect up to 10 business days in order delays, in addition to our regular processing, mapping, and shipping schedule. Some SKUs may be back ordered and shipped once restocked within the mentioned time frame.

To ease this delay, enjoy a storewide clearance sale of up to 50% off every item.

Note: Sale items are non-refundable, and cancellations are accepted only within 24 hours of order placement.

Furthermore, anticipate a temporary delay in customer support responses from February 9th to February 16th. Our team will resume regular operations on February 17th to address your inquiries promptly and efficiently.

Thank you for your understanding.