Shipping Policy

Thank you for choosing Moda London! Please take note of our shipping policy, along with an important announcement.

Processing Time:
- All orders undergo a processing time of 1-3 business days before being shipped.
Mapping for Some Products:
- Certain products may undergo mapping, a process that takes up to 5 business days, mainly for high-demand SKUs that may run out of stock quickly at our main warehouse.
Shipping Duration:
- Shipping times vary between 6 to 12 business days, depending on the carrier.
- You will receive a tracking number once your order is processed.
- For inquiries or concerns, contact us at info@modalondonservice.com.
Lost or Undelivered Orders:
- We are not liable for lost or undelivered orders by your local carrier.
- If notified of "unable to deliver," we will inform you and offer support.
- It is the customer's responsibility to liaise with your local carrier for resolution.
Incomplete or Incorrect Addresses:
- We do not take responsibility for undelivered orders due to incomplete or wrong addresses.
- Customers must provide accurate shipping details, and address changes must be communicated within 24 hours of order placement.