Exchanges & Returns

Returns:
If you have complaints or are not satisfied with your product, you can return it within 30 days if it meets the return conditions, as listed at the bottom of the page. After receiving the return, we will refund the purchase price to your account within 30 days.

It is important to note that the cost of return shipping is always for the consumer and will not be reimbursed by Moda-London. As we ship directly through our supplier, our return address is also in China.
Should the product be damaged or the packaging damaged more than necessary to use the product, we may pass on this depreciation to you or not accept the return request. So please treat the product with care and make sure it is properly packed when returning.

Returns can be made in 4 easy steps:

1. Send us an email with the reason for return and any photos for clarification. Press here to contact us.
2. Then fill in our withdrawal form. Press here to open the withdrawal form.
3. Send the items to our department store address as indicated on the form. Provide a tracking number and submit it via our online return form. Press here to open the online return form.
4. Upon receipt of the return, the purchase amount will be credited to your account within 30 days.

Please note that some goods are excluded from the right of return, such as custom-made goods, consumables, hygiene items, opened cosmetics and damaged or incomplete items.

If the return is initiated by the consumer, they will be responsible for covering the shipping fee. The exact amount will depend on the express company selected.
However, if the goods received are damaged or incorrect due to our fault, the consumer will not be required to cover the shipping fee in this case.